ChatCraft.
Conversational AI,
built to stay in production.
Most conversational AI demos die in the handoff from prototype to production. ChatCraft was built for the other side of that line — retrieval, routing, guardrails, and agent handoff as first-class primitives, not afterthoughts.
Deployment profile
- Channels
- Chat · Voice · WhatsApp
- Hosting
- Cloud · On-prem · Hybrid
- Compliance
- NDPR · Tenant isolation
- Integrations
- REST · Kafka · Core banking
- SLA
- 99.5% · 24×7 support
/01 — Capabilities
What ChatCraft does, out of the box.
Retrieval over your data
Hybrid vector + keyword retrieval across policies, knowledge bases, CRM history, and operational data. Fresh results, citations included.
Guardrails that hold
Topic boundaries, PII redaction, prompt-injection resistance, and regulated-industry constraints enforced at the orchestration layer.
Human handoff, designed
Not a fallback — a first-class flow. Hand to an agent with full context, draft responses, and SLA routing. Ops teams actually like it.
Multi-channel
One conversation fabric across web chat, voice, WhatsApp, and internal Slack — with channel-aware tone and compliance.
Audit and observability
Every conversation, every tool call, every decision is logged, traced, and replayable. Your compliance team will approve.
BYO model provider
Anthropic, OpenAI, or locally-hosted Ollama. Swap providers per workload, with cost and latency visibility built-in.
/02 — Use cases
Where it earns its keep.
ChatCraft is not a chatbot toy. It replaces the Tier-1 of your operations org, routes everything else to humans with context, and leaves audit trails your compliance team can actually sign.
Tier-1 customer support
Banking · Insurance · Telco
Deflect 40–70% of repetitive tickets — balance enquiries, policy changes, status lookups — with guardrailed retrieval over your own systems. Hand to a human the moment it's out of scope.
Agent copilot
Contact centers
Sit beside your agents. Draft responses, summarise history, surface the right policy clause, auto-fill after-call notes. Agents stay in control; ChatCraft handles the grind.
Internal knowledge
Operations · HR · Legal
A single retrieval layer across SOPs, contracts, and institutional knowledge. Employees ask in natural language; ChatCraft answers with citations to the source document.
Regulated intake
Public sector · Healthcare
Structured intake with dynamic follow-up — ChatCraft asks only what's needed, validates in real time, and routes completed files into your case management system.
/03 — Architecture
Designed for the stack you already run.
Layer /01
Conversation
- ·Chat · voice · WhatsApp
- ·Session management
- ·Tone & persona
Layer /02
Orchestration
- ·Guardrails
- ·Tool routing
- ·Human handoff logic
Layer /03
Retrieval
- ·Vector + keyword
- ·Freshness policy
- ·Per-tenant isolation
Layer /04
Integrations
- ·REST · GraphQL · Kafka
- ·Core banking / ERP
- ·NIBSS · BVN · SSO
Deploy into your VPC. BYO model provider (Anthropic, OpenAI, local Ollama). Integrate with the systems you already run — not the ones we wish you did.
Ship a conversational AI system
your ops team actually wants.
30-minute call. We'll look at your workflows, tell you what ChatCraft can handle, and what needs custom work.