Factorial SystemsFactorial.
Conversational AI · Workflow automation · Lagos

Enterprise AI,
shipped — not pitched.

We design, build, and deploy production-grade conversational AI and workflow automation for banks, insurers, and public-sector operators — anchored by ChatCraft, our conversational AI platform.

System online · ChatCraft v2.0
|15+ years of engineering DNA

Industries we build in

Banking & microfinance/Identity infrastructure/Insurance/Manufacturing & distribution/Public sector

/01 — What we do

Four disciplines. One shipping mindset.

We don't do decks. We design systems, write the code, deploy into your infrastructure, and stay to operate them. The four disciplines below usually ship together.

/01

Conversational AI

Custom AI assistants for customer support, internal knowledge, and agent-operated workflows. Built on ChatCraft or tailored end-to-end.

  • ·Retrieval-augmented generation over your data
  • ·Voice and chat channels, including WhatsApp
  • ·Guardrails, routing, and human handoff
/02

Workflow automation

Process orchestration that replaces manual handoffs — document review, approvals, data reconciliation, and operational reporting.

  • ·AI-in-the-loop process design
  • ·Event-driven microservices on JVM or Python
  • ·Observable, auditable, compliance-ready
/03

Integration engineering

Wiring AI and automation into the systems you already run — core banking, ERP, CRM, legacy mainframes, NIBSS, public-sector APIs.

  • ·Spring Boot, FastAPI, Node — whatever fits
  • ·OAuth2 / JWT / Keycloak, Kafka, MinIO
  • ·On-prem, hybrid, or GKE / AWS / Azure
/04

Platform operations

We don't deploy and disappear. Managed hosting, monitoring, tuning, and ongoing optimization — a long-term operating partner.

  • ·SRE-grade monitoring and on-call
  • ·Model tuning and prompt regression tests
  • ·Quarterly reviews with engineering leadership
/02 — The marquee

ChatCraft is how we prove the positioning.

Our conversational AI platform — deployed in customer support, internal knowledge, and agent-operated workflows. It's the product that answered our own question: “what does a production-ready conversational AI stack actually look like?”

chatcraft · support · live
v2.0.1
Can I defer my insurance premium by 30 days? Policy FS-0411.
Yes — your policy qualifies for a 30-day deferral (premium N18,500, grace period active). I've drafted the request; your agent will approve before 15:00.action: defer_request → route: ops.agent_queue
Also — resend the last receipt to my email.
Drafting response

1.4k

Resolved/day

820ms

Avg latency

94.2%

Accuracy

15+

Years of enterprise engineering across the team

4

Active industries we build in today

24×7

Operational coverage from Lagos

100%

Projects delivered end-to-end, never hand-waved

/04 — Let's build

Ready to ship something
that actually runs in production?

Book a 30-minute call. We'll listen first, then tell you honestly whether we're the right team for what you're trying to build.